Frequently Asked Questions

Explore our comprehensive guide to the most common queries about our mobile dry cleaning services - where fabric care meets convenience at your doorstep.

Like a personal wardrobe concierge, our mobile service brings professional dry cleaning to your doorstep. Simply schedule a pickup through our website or app, and our fabric specialists will collect your garments at your chosen time. After careful treatment in our eco-friendly facility, we return your refreshed clothing at your convenience – all without you ever leaving home or office. It's fabric care reimagined for modern lives.
Our fabric revival journey extends throughout metropolitan areas and select suburbs, weaving a network of convenience across the city. We currently serve downtown districts and surrounding neighborhoods within a 25-mile radius of the city center. Not sure if we've unfurled our services to your doorstep yet? Simply enter your postal code on our website or contact our customer experience team – we're constantly expanding our tapestry of service areas to reach more fabric-conscious customers.
Absolutely! We've banished harsh chemicals from our cleaning symphony, replacing them with Earth's gentler notes. Our eco-conscious approach utilizes biodegradable detergents, energy-efficient equipment, and water-conserving techniques that leave a lighter footprint on our planet. We've pioneered the use of silicon-based cleaning solutions and CO2 cleaning technology—methods that whisper kindness to both delicate fabrics and our fragile ecosystem. Your wardrobe deserves renewal that doesn't cost the Earth its well-being.
Our expertise embraces virtually every fiber and thread in your wardrobe tapestry. From business suits that command boardroom respect to evening gowns that whisper elegance, we handle them all. Delicate silks, sturdy wools, everyday casual wear, designer pieces with intricate embellishments – each receives our attentive care. We also restore household textiles like curtains, bedding, and area rugs to their former glory. If it's fabric and precious to you, our artisans have the knowledge and techniques to refresh it while honoring its unique character.
Indeed, our expertise extends beyond standard cleaning to fabric artistry. We offer specialized services for wedding dress preservation, heirloom restoration, leather and suede rejuvenation, and even advanced stain archaeology for those "impossible" spots. Our textile virtuosos excel at hand-finishing delicate beadwork, sequins, and other embellishments. For businesses, we provide uniform programs and corporate wardrobe maintenance. Each specialty service employs unique techniques and solutions tailored to the specific challenges presented by these extraordinary items—because some garments deserve extraordinary care.
Luxury deserves reverence. For precious pieces, our process begins with a detailed assessment by our senior textile specialists who decode care labels and evaluate fabric characteristics. Designer garments enter our segregated premium care studio, where they receive hand-cleaning treatments using gentle, pH-balanced solutions. Delicate embellishments are carefully protected, and specialized pressing techniques preserve the garment's architectural integrity. We often consult designer care guides specific to renowned fashion houses, ensuring we honor their creative vision. Your treasured pieces remain in the hands of our most experienced artisans throughout their rejuvenation journey.
Our pricing architecture reflects both the value we provide and the complexity each garment presents. Standard items like shirts start at $8, while suits begin at $22. Evening wear and specialty items are quoted individually based on fabric type, construction complexity, and required handling. For convenience seekers, our subscription plans offer compelling value—starting at $99 monthly for regular wardrobe maintenance. The true value lies not just in the cleaning but in the time reclaimed and the extended life of your cherished garments. Your first order includes a complimentary consultation to establish personalized care protocols for your wardrobe's unique needs.
We've woven convenience directly into our pricing fabric—standard pickup and delivery services are complimentary for orders over $35. For orders below this threshold, a modest $5.95 logistics fee applies. Our premium members enjoy unlimited free delivery regardless of order size. For those with time-sensitive needs, our express service (3-hour turnaround) carries a $15 expedition fee. Special arrangements like after-hours delivery or specific time-window requests may incur additional coordination costs. We believe in transparent pricing—you'll always see any applicable fees before confirming your order.
Your loyalty deserves recognition through savings that accumulate like the quality we preserve in your garments. Our Fabric Fidelity program rewards repeat customers with a tiered system—earning 1 point per dollar spent, redeemable for services or exclusive perks. New clients enjoy 20% off their inaugural order, while our seasonal promotions target specific garment types (winter coat cleaning in spring, summer linens in fall). Our subscription service offers the most substantial savings, with members enjoying 15-30% off regular prices plus complimentary stain protection treatments. Corporate accounts receive customized discount structures based on volume. Join our email list or mobile app for flash promotions that add unexpected delight to your cleaning routine.
Your garments' journey to renewed vitality typically spans 48-72 hours from pickup to delivery—a timeline that allows for proper assessment, treatment, and finishing without rushing the art of fabric care. Express service can condense this to 24 hours for standard items. More complex pieces requiring specialized stain treatment, hand finishing, or delicate construction may require an additional day to ensure meticulous attention. Seasonal peaks may extend timelines slightly, though we'll always provide accurate estimates at pickup. Remember, quality fabric restoration isn't rushed—we balance efficiency with the care each garment deserves, ensuring your wardrobe investments return not just clean, but properly rejuvenated.
Orchestrating your garments' renewal journey is effortless—three convenient pathways await. Our mobile app offers the most seamless experience, with real-time scheduling, service customization, and driver tracking. Our website portal provides similar functionality with enhanced garment detail capabilities. For personal assistance or special instructions, our dedicated concierge line connects you with specialists who coordinate every aspect of your service. Recurring clients can establish standing appointments—same day, same time—creating a rhythm of garment care that integrates with your lifestyle. All platforms allow specific delivery instructions and preferences that we'll honor with each visit, creating a truly personalized experience.
While exceedingly rare, we address fabric mishaps with transparency and responsibility. Upon delivery, we encourage immediate inspection of your items. Should you discover an issue, our Resolution Team activates a three-step protocol: First, a senior textile specialist conducts an assessment within 24 hours. If we're responsible, we'll arrange repair with our network of specialized tailors or provide fair compensation based on established valuation formulas. Complex cases may involve consultation with fabric experts from our partner textile laboratory. We maintain comprehensive garment insurance and document pre-existing conditions during intake to ensure fair resolution. Our commitment extends beyond mere restitution—we see every rare incident as an opportunity to refine our processes.

Our Fabric Care Journey

Welcome to Pykepai – where fabrics find their second wind and garments rediscover their original splendor. Our story isn't just about cleaning clothes; it's a tale woven with threads of passion, innovation, and an unwavering commitment to breathing new life into your treasured wardrobes.

Born from a simple observation – that conventional dry cleaning often falls short of expectations – Pykepai emerged as the answer to a common frustration. Our founder, noticing how beloved garments would return from traditional services still bearing stubborn stains or smelling of harsh chemicals, envisioned a more thoughtful approach: bringing professional fabric care directly to your doorstep.

What began as a modest mobile operation has blossomed into Moscow's premier on-demand garment restoration service, transforming the very notion of what dry cleaning can be – not just a chore, but an experience of revival and renewal.

Pykepai mobile dry cleaning service
Pykepai team working on garment care

Our Fabric Philosophy

At Pykepai, we don't just clean clothes – we honor them. Each garment that passes through our hands carries memories, moments, and personal significance. We understand that your wedding dress, your grandfather's suit, or that perfect coat you searched months to find deserve more than routine treatment.

Our approach marries time-honored cleaning traditions with cutting-edge techniques. We believe in the power of gentle yet effective solutions, customized for each unique fabric entrusted to our care. Our specialists train extensively in textile science, stain psychology, and the subtle art of fabric restoration, creating a team of true garment whisperers.

This philosophy extends beyond cleaning to our environmental footprint. We've pioneered eco-friendly mobile cleaning systems that use significantly less water and energy than conventional methods. Our carefully selected biodegradable solvents and detergents effectively lift stains while remaining kind to both fabrics and our planet.

Our Core Values

Fabric First

Every thread matters. We approach each garment with reverence, understanding its unique composition and needs. Our specialists are trained to identify over forty fabric types by touch alone, ensuring precisely calibrated care for everything from delicate silks to sturdy denims.

Convenience Reimagined

Time is your most precious resource. Our mobile service model was designed with your busy schedule in mind, eliminating the hassle of trips to drop-off points. From booking to delivery, we've streamlined every step to make professional garment care effortless.

Transparent Excellence

We believe in clear communication and educational empowerment. Our specialists explain their processes, answer questions, and share fabric care wisdom. We're not just cleaning your clothes today – we're helping you preserve them for years to come.